Care stages indicate how closely an absence situation should be monitored. They help you assess where an employee is in the Care process and how closely the situation should be observed.

An employee is assigned a Care level based on their absences. Both the number of absences and their duration within a defined period are taken into account. This period is based on a lookback period (e.g. last 12 months). The specific rules and thresholds are configured individually by each organization.

When a Care level is reached, a Care task is automatically created and usually assigned to the responsible manager. A Care task typically consists of conducting a conversation with the employee and subsequently documenting it.

Care levels and Care tasks fulfill different functions:

• The Care level describes the overall situation and the need for Care.
• The Care task is the concrete action that results from it.

In the employee file, you can always see the current Care level as well as a brief explanation of why this level was reached. For example: "Employee A is in care level 3 because she had 8 periods of absence in the last 12 months."

Care levels thus create transparency regarding Care needs and support consistent, early support for employees.

Example from the personal dossier of a fictional employee.